Walmart
Redesigning the Walmart Pharmacy app to support digital prescription management and in-store pharmacy workflows more efficiently and intuitively.
I was brought in to help lead the Walmart Pharmacy of the Future initiative, based on prior healthcare and large-scale system design experience. At the time, pharmacy operations relied on deeply outdated software that had not meaningfully evolved in decades, creating growing friction for both pharmacists and technicians.
The effort required reimagining Walmart’s core pharmacy dispensing experience from the ground up, at massive scale. The application was used daily across more than 8,000 pharmacy locations nationwide and supported critical, regulated workflows.
Initially, the work began as a concept and design pitch: unifying fragmented pharmacy tools into a single, modern iPad-based application. Senior leadership aligned on my vision, which led to formalizing the initiative and moving forward with a new, dedicated design and research team.
Generative Research
Product & UX Strategy
UX & UI Design
Design System & Interaction Patterns
Moderated Onsite User Testing
Scope
Role & Ownership
I was responsible for defining the product vision to unify multiple legacy pharmacy systems into a single, modern iPad-based application used by pharmacists and technicians. This included shaping the overall direction of the platform and establishing a cohesive experience to replace fragmented, decades-old tools.
I led user research and discovery by conducting on-site interviews with pharmacy technicians and pharmacists, translating real-world workflows into interactive prototypes. I then designed and iterated on those concepts through moderated, in-person usability testing, refining the experience through rapid feedback cycles.
My role spanned end-to-end UX and UI design, from early concept and prototyping through validation and iteration, working closely with internal teams to align product requirements with real operational needs at scale.
The Real Problem
The existing pharmacy software relied on antiquated user journeys that no longer reflected how pharmacists and technicians actually worked. Core workflows had not kept pace with modern pharmacy operations, creating unnecessary friction in daily tasks.
More critically, the system struggled to clearly support trust and safety requirements. Verifying the correct patient, dispensing the correct medication, and managing controlled substances required precision and confidence, yet the experience lacked clarity and structure at key steps. In an environment where accuracy is paramount, the outdated interface increased cognitive load and made it harder for staff to work efficiently and safely.
What Changed / Outcome
The redesigned experience allowed pharmacists and pharmacy technicians to move through critical workflows faster and with greater confidence. Clearer step sequencing and modernized interactions reduced cognitive load while reinforcing trust and safety at each stage of the dispensing process.
The new system brought together previously fragmented workflows into a unified experience, supporting prescription intake, patient profiles, immunization records, counseling, returns, point-of-sale interactions, and RX checkout within a single interface. Built for custom tablet hardware, the application also aligned with Walmart’s evolving design system, introducing new components where needed to support complex pharmacy-specific requirements.
Overall, the work replaced outdated, fragmented tools with a modern, scalable platform that better supported accuracy, efficiency, and real-world pharmacy operations at national scale.
